Last Updated: January 4, 2025

Introduction

Welcome to Maple Finds. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Maple Finds, you agree to the collection and use of information in accordance with this policy. We use your data to provide and improve our services. We will never sell or share your personal information with third parties for marketing purposes without your explicit consent.

Information We Collect

Account Information

  • Name and contact details
  • Email address
  • Phone number
  • Profile picture (optional)
  • Account credentials
  • Billing information when applicable

Listing Information

  • Property details and images
  • Vehicle information and documentation
  • Product descriptions and photos
  • Business details and credentials
  • Job posting information
  • Service descriptions

Usage Information

  • IP address and device information
  • Browser type and version
  • Pages visited and interactions
  • Time spent on platform
  • Search queries and filters used
  • Location data (with permission)

Transaction Information

  • Purchase and sale history
  • Rental agreements
  • Service bookings
  • Job applications
  • Messages between users

Business Owner Information

  • Business registration details
  • Store/service information
  • Tax identification numbers
  • Banking information for payments

How We Use Your Information

Essential Operations

  • Facilitating transactions and communications
  • Processing payments and refunds
  • Verifying identities and listings
  • Providing customer support
  • Maintaining platform security

Platform Improvement

  • Analyzing usage patterns
  • Enhancing user experience
  • Developing new features
  • Troubleshooting technical issues
  • Conducting market research

Communication

  • Service updates and notifications
  • Transaction confirmations
  • Safety alerts
  • Support responses
  • Marketing communications (with consent)

Legal Compliance

  • Preventing fraud and abuse
  • Meeting regulatory requirements
  • Responding to legal requests
  • Enforcing platform policies
  • Tax reporting obligations

Information Sharing

We Share With

  • Payment processors for transactions
  • Verification services for identity checks
  • Cloud service providers for hosting
  • Analytics providers for platform improvement
  • Legal authorities when required by law

We Never Share

  • Personal information for marketing purposes
  • Private messages between users
  • Financial information beyond processing needs
  • Sensitive documentation
  • Location data without consent

Data Security

Protection Measures

  • Industry-standard encryption
  • Secure server infrastructure
  • Regular security audits
  • Employee access controls
  • Incident response procedures

User Account Security

  • Two-factor authentication option
  • Session management
  • Suspicious activity monitoring
  • Secure password requirements
  • Regular security updates

Your Rights and Controls

You Can

  • Access your personal information
  • Update your account details
  • Delete your account and data
  • Opt-out of marketing communications
  • Export your data
  • Control privacy settings

Data Retention

  • Active accounts: Data retained while account is active
  • Deleted accounts: Data removed within 30 days
  • Transaction records: Kept as required by law
  • Backup data: Maintained for 90 days
  • Marketing preferences: Stored until opt-out

Special Considerations

Property Listings

  • Property information publicly visible
  • Contact details protected
  • Viewing history private
  • Location data protected

Vehicle Listings

  • Vehicle details publicly visible
  • Documentation securely stored
  • Seller information protected
  • Transaction records secured

Business Listings

  • Business profiles public
  • Financial data encrypted
  • Customer lists protected
  • Analytics data secured

Job Postings

  • Job details public
  • Applicant data protected
  • Company information visible
  • Application history private

Children’s Privacy

We do not knowingly collect or maintain information from persons under 18 years of age. If you are under 18, you may only use Maple Finds with the involvement of a parent or guardian.

International Data Transfers

While Maple Finds operates primarily in Canada, your information may be processed in other countries. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Privacy Officer
Email: privacy@maplefinds.ca

For urgent privacy concerns or data requests:

Maple Finds is committed to protecting your privacy while providing a safe and effective marketplace platform.